Business Value

  • In considering where to invest in business model and operational innovations there are typically 10 core business value enablers to consider:

    1. Shareholder Capital
    2. CapEx and/or OpEx Financing
    3. Human Capital
    4. Products - Intellectural Property, Core, and Differenting
    5. Services - Portfolio offerings
    6. Sales Model, Business Partners and Channels
    7. Business Process and Service Optimisation
    8. Industry Standards and Best Practices
    9. Tools and Accelerators
    10. Formal Methods
  • Improving understanding of the business problem/opportunity from multiple context perspectives

    Context Accumulation: Converging on Business Value

    Context Accumulation: Converging on Business Value

    Converging on a business value context; in the era of Code Halos, with Social, Mobile, Analytics and Cloud (SMAC) for optimising the Omni-channel Customer Experience

    To determine an appropriate transformational plan, we will work to identify the business value context across the business model and spanning multiple perspectives namely:

    1. Industry Sector
    2. Market
    3. Business Model
    4. Line of Business
    5. Process
    6. Organisational
    7. Application
    8. Information Technology
    9. Partner/Supplier Context
    10. Customer Situational Context
  • Irrespective of industry sector, or specific business domain area; it is possible to characterise common business value imperatives under the following broad set of headings:

    1. Business Model Innovation
    2. Business Agility
    3. Reduced Time to Market for new Products and Services
    4. Operational Effectiveness and Efficiency
    5. Cost Reduction
    6. Customer Service Optimisation
    7. Product and Service Innovation
    8. Partner integration and on/off-boarding
    9. New Customer Acquisition and On-boarding
    10. Know Your Customer (upsell, cross-sell, and Next Best Action marketing)
    11. Conversion of Customers to Net Promoters
    12. Business Process Standardisation and Optimisation
    13. Knowledge Worker Productivity
    14. Management of known/unknown Business Process variations
    15. Omni-channel access for customers, partners, employees
    16. Employee Engagement

    In focusing effort, investement and resources on specific change programmes the above considerations must to a greater or lesser extent be managed simultaneously in order to optimise business outcomes.